Refund policy

Returns & Exchanges Policy

Naymish Designs Private Limited Ā· Effective: 16 October 2026

The short version

  • Not the right fit? Exchange it, free. Swap for any size or any design, once per order. We pick up and ship the new piece at no cost.
  • Prefer not to exchange? You get store credit, valid for 12 months on anything in our store.
  • Ask within 7 days of delivery. The item must be unworn, unwashed, with the security loop intact and in its original packaging.
  • Damaged, defective, wrong or missing item? Tell us within 48 hours with photos. We replace it at no cost, or refund you in full if we can't.
  • Not eligible: sale items and customised or made-to-measure pieces, unless defective.
  • Made-to-measure pieces: if a customised or made-to-measure piece doesn't fit because we made it to the wrong size, we remake it at no cost to you, including shipping both ways.

To start, email contact@naymish.com with your order number. If you'd like help choosing a size or fit, WhatsApp us on +91-9109727729 or call +91-8699077729.

1. Exchanges

  • What you can exchange for: a different size of the same piece, or a different design altogether.
  • How often: once per order.
  • Cost: free. Pickup and delivery of the new piece are on us.
  • If the new design costs less: we give you the difference as store credit.
  • If the new design costs more: you pay the difference. We send you a payment link before we ship.
  • If the piece you want is out of stock: we offer you another design, or full store credit.

2. Store credit

  • Store credit is issued for the full amount you paid.
  • It is valid for 12 months from the date it is issued.
  • You can use it on anything in our store, including sale items.
  • It is sent to the email address used for your order.

3. Damaged, defective, wrong or missing items

  • Report within 48 hours of delivery with clear photos of the item and packaging.
  • What we do: we send a replacement first. If a replacement isn't available, we refund you in full, with no deductions:
    • prepaid orders: to your original payment method
    • Cash on Delivery orders: to your bank account or UPI ID
  • Small variations in colour, texture or print placement are a natural part of hand-crafted wearable art and are not defects.

4. What can't be returned or exchanged

Item Exchange Store credit If defective
Regular-priced items Any size or design Yes Replacement or full refund
Sale items No No Replacement or full refund
Customised or made-to-measure No No Replacement or full refund

Made-to-measure pieces: if a customised or made-to-measure piece doesn't fit because we made it to the wrong size, we remake it at no cost to you, including shipping both ways.

5. Conditions

Your item must be:

  • unworn and unwashed
  • with the security loop intact
  • in its original packaging
  • undamaged

Requests must be made within 7 days of delivery, and only one request is accepted per order. Every returned item goes through a quality check at our facility. If an item doesn't meet these conditions, we send it back to you, and the decision of our quality check is final.

6. How it works

  1. Request: email contact@naymish.com within 7 days of delivery with your order number and what you'd like (size, design or store credit).
  2. Pickup: we arrange a free pickup within 24ā€“48 hours. Our courier makes two attempts. If your pincode isn't serviceable, or both attempts fail, we share our warehouse address for you to ship the item.
  3. Quality check: 2ā€“3 working days after the item reaches us.
  4. Resolution: your exchange is shipped, or your store credit is issued, within 7ā€“10 working days of the quality check.

We keep you updated on WhatsApp at every step.

7. Cancellations

You can cancel within 24 hours of placing your order. After that, your piece may already be in production; you can still use this policy once it is delivered.

8. Contact us

  • Email: contact@naymish.com
  • WhatsApp: +91-9109727729
  • Call: +91-8699077729
  • Hours: Monday to Saturday, 10 am ā€“ 6:30 pm IST

We reply within 24 working hours.

This policy is governed by the laws of India. Disputes fall under the exclusive jurisdiction of the courts in Bhopal, Madhya Pradesh. We may refuse requests that don't meet these conditions, and repeated failed quality checks may lead to restrictions on an account.

What's changed from our previous policy (effective 1 January 2026)

  • Exchanges: you can now exchange for a design that costs less, and the difference comes back as store credit. Before, only designs of equal or greater value were allowed. If the new design costs more, we send a payment link for the difference.
  • Out-of-stock exchanges: you can pick another design, or take full store credit.
  • Store credit: it is now issued for the full amount, valid for 12 months, usable on anything including sale items, and sent to your order email. The previous policy didn't say how long it lasted.
  • Damaged, defective, wrong or missing items: we send a replacement first. If none is available, prepaid orders are refunded to the original payment method, and Cash on Delivery orders to your bank account or UPI ID.
  • Sale items: still not eligible for exchange or store credit, but defective sale items now get a replacement or full refund.
  • Failed quality check: we now return the item to you.
  • Contact: email contact@naymish.com is now the main way to start a request. WhatsApp moves to +91-9109727729, and calls stay on +91-8699077729.
  • Disputes: these now go to the courts in Bhopal instead of Indore.